SHIPPING
Please note that due to a high volume of orders, it may take up to 10 business days for your order to ship. Delivery times provided at the time of purchase are estimates and do not guarantee the time of arrival.
Your estimated transit time will begin when your order is shipped. This does not include holidays and weekends.
Body of Work currently ships to Canada, the contiguous United States, Europe, Australia, Japan, South Korea, China, the Philippines, Taiwan and Singapore.
Once your order is processed you will receive a notification via e-mail containing your tracking information.
Shipping fees are non-refundable.
RETURNS AND EXCHANGES
Body of Work will accept full-price non-collaboration items in their original, unworn condition for an exchange or return based on the below conditions:
- Non-collaboration items purchased at full-price are eligible for exchange or return
- Body of Work does not accept exchanges or returns on any collaboration products, home goods or publications
- Body of Work does not accept returns for items purchased on sale, this includes purchases discounted with the use of promotional codes
- For all returns, a restocking fee of $20 USD will be deducted from your total before processing
Requesting a return
To request a return or exchange, please contact us at info@bodyofwork-studio.com and provide your name and order number in the e-mail.
- You have 7 days to request a return or exchange for your purchase from the date of receipt - this date is based on the tracking information via the shipping provider
- Body of Work will confirm that the request for return or exchange is approved via email
- The return or exchange must be sent tracked back to Body of Work within 7 calendar days of the return request date. If this requirement is not met, the request will be cancelled
- Shipping, duties and customs fees for returned or exchanged items must be paid for by the customer
- For returns or exchanges outside of Canada, returned items must be declared as "Returned Goods” in the customs section of the return shipping label. Returns that are not declared correctly may incur additional fees
Returns will be evaluated on a case-by-case basis. Body of Work reserves the right to decline a request for a return or exchange if the criteria for a return or exchange is not met.
Your return or exchange will be processed upon the receipt of the product contingent upon the above terms.
PRICES
Prices for orders shipping to Europe, Australia, Japan, South Korea, China, the Philippines, Taiwan and Singapore do not include duties. Payment of duties are the sole responsibility of the customer.
Customers may use one promotional code per order. Promotional codes may not be combined and may not be used on items already on sale.
Price adjustments can be made if the price of an item changes within 7 calendar days of the original purchase date.
LOST, ABANDONED OR STOLEN SHIPMENTS
Body of Work is not responsible for lost, abandoned or stolen shipments. If your package is lost or stolen we will assist you in locating your package as best we can.
Abandoned shipments (shipments where the customer does not track and receive their package in their shipping window) are not eligible for a refund, it is the customer's responsibility to track and receive their order.
Please note that we are no longer responsible for packages once they are in transit.